We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Return & Exchange Policy
1. Timeframe
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Customers can request a return or exchange within 7 days from the delivery date.
2. Eligibility
We accept returns/exchanges if:
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The item is unused, unwashed, and with original tags attached.
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The product is faulty due to our error: wrong size, wrong design, manufacturing defect, or misprint.
We do NOT accept returns in the following cases:
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Items purchased on clearance or special sale.
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Returns due to personal preferences (e.g., changed mind, wrong color/style chosen).
3. Return Shipping Cost
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Free return/exchange if the issue is on our end.
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For exchanges due to personal reasons (e.g., wrong size ordered), the buyer covers both-way shipping costs.
4. Return/Exchange Process
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Contact us via [Fanpage/Email/Phone] within 7 days of receiving the item.
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Send us photos of the product (if there’s a defect).
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We will process your return/exchange within 5–7 business days after receiving the item.